Analisis Pelayanan Teller Pada BPRS Bumi Rinjani Kepanjen Kantor Kas Wagir

Abstract

Excellent service is service provided to customers in accordance with standards so that the people served feel satisfied, happy or pleased. One form of service that must be considered by BPRS in carrying out its operations is Teller Service. Tellers are one of the important organs that are in the frontliner who must give the best impression when interacting with customers, so that professional service will be reflected. BPRS Bumi Rinjani Kepanjen Wagir Cash Office is one of the BPRS whose main activity is providing services in the form of products and services. Especially at the Cash Office, Tellers have an important role in providing good service such as welcoming customers in a friendly manner, full of smiles, dressing according to Islamic law, and serving quickly and accurately. In the application of excellent service, all must be served properly and correctly so as to gain sympathy and be attractive to the prospective customer community of the bank concerned. In this study using a qualitative descriptive approach, using primary and secondary data. Primary data is obtained directly from research objects such as interviews and observations, while secondary data is supporting data such as literature and other documents. The results showed that the tellers of BPRS Bumi Rinjani Kepanjen Wagir Cash Office had provided good and professional service.